Returns, Exchanges & Warranty

Return & Exchange Requests

How can I return my order?

You can return your order provided that the product is in its original packaging. Please contact us via our hotline 19511 or +20 101 330 1031, and let us know that you would like to return the product. Please include the reason for the return along with photos of the product. Our customer support team will review your request and assist you accordingly.

Please note:

• Return shipping fees apply.
• If the shipping company attempts delivery and the customer refuses to receive the order, the customer will be responsible for the shipping charges. The applicable fee will be communicated by our customer support team.

What is the return policy for bedding products?

Returns are accepted within 48 hours from the delivery date.

The customer is responsible for the return shipping cost.

The original packaging bag must remain sealed and must not be cut or damaged.

The product must be kept in its original condition.

All of our products are personal-use items; therefore, usage instructions must be followed carefully.

We do not accept any product that has been used, opened, or altered in a way that affects its original condition.

Acceptance of returned items is subject to inspection and approval by our After-Sales Service team.

• What is the allowed return period?
• Returns for damaged or defective products will be accepted only if you notify us within 48 hours of receiving your order. Once your claim is approved, you will be eligible for a replacement product.
• Products that have been used, opened, or are no longer in their original condition will not be accepted. The final decision regarding acceptance rests with our After-Sales Service team.

• What if the product packaging is damaged upon delivery?
• If you notice that the product packaging is open or damaged upon delivery, do not accept the package. Please contact our Customer Service team immediately.
• Depending on your preference and product availability, we will either:
• Issue a full refund, or
• Send you a replacement product.

• How long does it take to receive my refund?
• Refunds are processed within 14 business days after we receive the returned product in its original packaging.

• Warranty
• What warranty do you provide?
• We guarantee the high quality of the materials used in all our products.
• There is no warranty on bedding products, including pillows, decorative cushions, and bed accessories.
• Foam mattresses, including Rolling mattresses, are not covered by warranty.

• Products & Orders
• How do I place an order?
• To place an order online:

1. Go to our Store.
2. Select the product you wish to purchase.
3. Choose your preferred size, color, and fabric.
4. Click Add to Cart.
5. Review your shopping cart.
6. Click Checkout.
7. Fill in your personal information carefully and accurately.
8. Click Confirm Order.

• I changed my mind. How can I cancel my order?
• You may cancel your order only if it has not yet been handed over to the shipping company. Since orders are processed quickly, please contact Customer Service on the same day the order is placed, during business hours.
• You can reach us via:
• Hotline: 19511
• WhatsApp: https://wa.me/201017555069
• Our Customer Support team is available daily from 8:30 AM to 4:30 PM, except Fridays and official public holidays.
• Important: If the shipping company has already received your order and you refuse delivery, you will be charged the shipping fee. The applicable amount will be communicated by our Customer Support team.

• Shipping & Delivery
• When will my order be shipped?
• Once your order is placed through our website, we guarantee that it will be prepared and dispatched within 5–8 days, with delivery completed within this timeframe.

• My order hasn’t been shipped yet. What should I do?
• Depending on your location, please allow 5–8 days from the date you received your order confirmation.
• You will receive email updates throughout every stage of your order. If you experience any issues receiving these emails or have not received any updates, please contact our Customer Service team immediately.
• After your order has been shipped, you will receive an email containing:
• Your tracking number.
• The name of the shipping provider.
• Simply enter the tracking number on the courier’s tracking page to view detailed shipment updates.
• If our shipping partner is unable to reach you for any reason, they will provide instructions on how to receive your order.

• What happens if I’m not home during delivery?
• During checkout, you can leave delivery notes with special instructions or specify a safe location where the package can be delivered securely.

• Can I choose a delivery date?
• Unfortunately, no.
• We use third-party shipping companies, and at this time we are unable to offer scheduled delivery dates or times.

• How much does shipping cost?
• Shipping charges vary depending on the delivery city or region.
• The exact shipping cost will always be displayed during the final step of the checkout process.

• Product Description
• Connected spring mattress with dual sides: one side for winter (fiber) and one side for summer (cotton). Suitable for users weighing up to 140 kg, with an overall mattress height of 25 cm.